Returns & Refunds Policy

At Speedy Plastics, we want you to be satisfied with your purchase. If you need to return an item, please read our returns information below before sending any goods back to us.

Returning an Item

If you wish to return a product purchased from Speedy Plastics Ltd, please contact us as soon as possible.

Our standard returns period is 28 working days.

Returned products must be unused, in a resalable condition and, where applicable, returned in their original packaging. Any accessories, components, instructions or other items supplied with the original product must also be returned.

Please contact us before returning goods so that we can provide the appropriate returns information.

Special Order & Non-Stock Items

Products that have been specially ordered, manufactured or sourced specifically for you may not be eligible for return. Where a return can be accepted, a restocking charge may apply.

This does not affect your statutory rights.

Non-Returnable Products

Certain products cannot normally be returned once purchased, including:

• Soakaway crates
• Products specially manufactured or made to order

Please ensure that you have selected the correct product, size and quantity before placing an order for these items.

Your statutory rights are not affected.

Returning Goods to Speedy Plastics

Customers are generally responsible for arranging and paying for the return of unwanted goods.

In some circumstances, we may be able to arrange collection on your behalf. Collection charges will apply and will be deducted from any refund or credit due.

Courier charges for collecting large or bulky drainage products from residential addresses and worksites can be significant. We therefore recommend arranging your own return where practical.

Please ensure returned goods are securely packaged to reduce the risk of damage during transit.

Faulty, Damaged or Missing Items

If your order arrives faulty, damaged or with parts missing, please contact Speedy Plastics as soon as possible.

Where appropriate, we will arrange a replacement or refund. We ask that missing, damaged or faulty items are reported to us within 10 working days of delivery wherever possible so that we can investigate and resolve the issue quickly.

Where a refund is due because goods are faulty or defective, the applicable delivery charge will also be refunded where required.

Refunds

Once returned goods have been received and inspected, we will process any applicable refund or credit.

Refunds are subject to the condition of the returned products and the terms outlined above. Any agreed collection or restocking charges may be deducted from the amount refunded.

Your Statutory Rights

Nothing in this Returns & Refunds Policy is intended to limit or exclude your statutory rights.

Returns Address

Speedy Plastics Ltd Unit 25C Haugh Lane Industrial Estate Hexham NE46 3PU